Refund policy

All sales are final. Because our apparel, mugs, stickers, and other merchandise are printed to order, and our personalized audio readings are recorded individually for each customer, we do not accept returns or offer refunds for change of mind, wrong size ordered, or buyer's remorse.

Because our preorders can remain open for several months, some customers place a second order without realizing they already ordered. All orders you place are final and non-refundable, so please check your order history before ordering a preorder title again.

If you order multiple copies or quantities of the same item, all of them are yours and none are refundable.

We will absolutely make it right if your order arrives damaged, defective, or misprinted. Email us at klausbane26@gmail.com within 14 days of delivery with your order number and photos of the item and its packaging, and we'll send a replacement or issue a refund at no cost to you.

If your order never arrives or is lost in transit, contact us at the same address and we'll track it down.

Digital orders are non-refundable once delivered. If you have not yet received the download or, for personalized readings, have not yet submitted your request form, email us and we can cancel and refund the order.

Preorders are charged when you place the order, not when the item ships. Preorder dates are estimates and can shift. A delay is not grounds for a refund, though we'll always keep you posted on timing.